СЕНИЋ, Р.; МИЛОЈЕВИЋ, С. Recovering lost customers. Hotel and Tourism Management, [S. l.], v. 3, n. 2, p. 25–40, 2015. Disponível em: https://www.htmanagementvb.com/index.php/HITM/article/view/128. Acesso em: 4 dec. 2025.